Return Policy

At Gleam Brush , we strive to provide our customers with the highest quality products. If for any reason you are not satisfied with your electric brush cleaner purchase, we offer a straightforward return policy to ensure your shopping experience is hassle-free.

Return Eligibility:

  • You have 30 days from the date of delivery to return your electric brush cleaner for a full refund or exchange.
  • To be eligible for a return, the item must be in new and unused condition, with all original packaging, accessories, and parts.
  • Returns will not be accepted for products that have been used, damaged, or are missing components.

How to Return an Item:

  1. Contact Us: Reach out to our customer service team at [customer.service@nhyshop.com] or call [XXX-XXX-XXXX] within 30 days of receiving your item to initiate the return process. Be sure to include your order number and a brief description of the reason for the return.

  2. Return Authorization: Once we’ve received your request, we’ll provide you with a Return Authorization Number (RA #) and further instructions on how to proceed with the return. Please do not send back your item without this number, as it helps us process your return quickly.

  3. Packaging: Please securely pack the item in its original packaging to prevent damage during the return shipping process. The RA # should be clearly visible on the outside of the package.

  4. Shipping: You are responsible for return shipping costs, unless the return is due to a defective or incorrect product. We recommend using a trackable shipping service to ensure the return reaches us safely.

Refunds and Exchanges:

  • Refunds: Once your return is processed and inspected, we will issue a refund to your original method of payment within 7–10 business days.
  • Exchanges: If you wish to exchange your item for another product, we will send you a replacement item once the returned product is received and inspected.
  • Restocking Fees: If the return is due to customer preference (not defective or incorrect), a restocking fee of 10%may apply.

Defective or Incorrect Products:

If the product you received is defective, damaged, or not what you ordered, please contact us immediately. We will cover the return shipping costs and provide you with a replacement or a full refund.

Non-returnable Items:

  • Items purchased through third-party retailers or marketplaces (e.g., Amazon, eBay)
  • Gift cards
  • Any product marked as "Final Sale"

Damaged or Lost Shipments:

If your item is damaged during shipping, please contact us within 48 hours of receiving the product. We will work with the carrier to resolve the issue. We are not responsible for lost or stolen packages once delivery has been confirmed by the carrier.

Contact Information:

For any questions or concerns regarding our return policy, please contact us at:

Thank you for shopping at NHY Online Store. We appreciate your business and are committed to ensuring your satisfaction with every purchase!